

ContactCenter services


Quality and Assurance
Live call monitoring would ensure adherence to quality standards. Based on the service


Training
All entrants will be given intensive product and process training. Also trained
in soft skill and customer handling.


Standards
Our exclusive focus on Inbound Customer Service allows us to develop and retain trained staff longer than our competition.


Technology
Excellent customisable
technology features ACD, IVR, Call Logging, Whispering, Call Barging and so on.
technology features ACD, IVR, Call Logging, Whispering, Call Barging and so on.


Why choose us

CB is a part of technology-driven industrial group with a global presence and a 50-year history of financial stability and excellence.
CB works on a customer-centric business model.
Supported by a strong team and state-of-the-art infrastructure & technology, CB has the capability to rapidly scale-up resources on demand.
Supported by a strong team and state-of-the-art infrastructure & technology, CB has the capability to rapidly scale-up resources on demand.
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